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CANCELLATION POLICY

A cancelled appointment hurts three people: you, your therapist, and another client who could have potentially utilized your time slot. Therapy sessions are scheduled in advance and are a time reserved exclusively for our clients. When a session is cancelled without adequate notice, we are unable to fill this time slot by offering it to another current client, a client on the wait list, or a client with a clinical emergency. In addition, we are unable to bill your insurance company for sessions that are not kept.

A fee of $150 will be charged to your credit card on file when you miss or cancel an appointment without giving 24 hours advanced notice or if you are more than 15 minutes late to your appointment. You can cancel your appointment by calling the office or logging into your client portal and submitting the cancelation. This policy applies to all scheduled appointments where a credit card is given to hold the appointment, via phone call or client portal.

The only time we will waive this fee is in the event of serious or contagious illness or extreme weather. If you are unsure, please contact us for further guidance.

7810 Pineville-Matthews Road, Suite 5 | Charlotte, NC | 28226 | (704) 591-4143

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